Key Performance Indicators (KPIs)
A Key Performance Indicator is an aspect of performance for which a target is stated in the Contract Data. If the Contractor achieves the target, a bonus is paid; if it does not, an amount is deducted, as stated in the Contract Data.
KPI targets, bonuses and deductions are stated in the Contract Data.
The KPI regime applies only where Option X20 is included and targets are stated in the Contract Data.
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